Intro
As a stairlift dealer, we frequently receive service calls about stairlifts. These calls often have one common denominator: the stairlift stopped working. Apart from occasional random issues, this is usually the “problem” described by our customers. In this article, we’ll focus solely on this complaint.
(In a future article, we’ll cover problems that can occur when a staircase isn’t properly evaluated or a stairlift isn’t properly installed.)
My Stairlift Stopped Working! Common Culprits
A stairlift that suddenly stops functioning can become a major inconvenience and a real safety issue. Let’s explore some of the most common culprits.
Common Culprit #1: Stairlift Batteries
Bad batteries cause an estimated 80% of our stairlift service calls. Batteries have a lifespan and need to be replaced every 2-3 years. We recommend proactively replacing your stairlift batteries every 2 years to prevent unexpected malfunctions.
Most stairlift dealers keep a supply of batteries on hand and can get your stairlift running quickly.
Common Culprit #2: Stairlift Charger/Power Supply
If your stairlift batteries are still good, the next most common culprit is the charger or power supply. Like any electronic device, these can fail without warning. If it fails, your stairlift will continue to function normally for a while, as it runs off the battery. However, your batteries will no longer recharge, and the stairlift will suddenly stop.
Your stairlift service provider might have a replacement charger on hand. If not, it will have to be ordered from the manufacturer, as they are not universal across brands.
Less Common Culprits
When the batteries and charger/power supply aren’t the issue, your service provider will explore a few less common issues.
Less Common Culprit #1: Stairlift Track Obstruction
Sometimes an object finds its way onto a stairlift track. Tracks can collect debris from shoes, pet hair, or even children’s toys. A good cleaning and lubrication (for certain models) can be a quick fix to get your lift moving again.
Less Common Culprit #2: Worn Out Stairlift Gears
Like any machine with moving parts and friction, stairlift gears can wear out. This usually doesn’t happen quickly to well-maintained stairlifts, but it can become an issue for older lifts.
Depending on the lift’s age, you might be able to replace the gearing. If the lift is so old that the model has been discontinued, finding these parts could be a challenge. It might be time for a new stairlift.
Less Common Culprit #3: Worn Out Stairlift Motor
A well-maintained stairlift shouldn’t have a worn-out motor for years. However, if your lift is more than 6 years old, parts may start wearing out. Like with gear problems, a blown motor could mean you need a new stairlift, especially if your current model has been discontinued. If it’s a newer lift that was a lemon, your service provider should be able to replace the motor, possibly under warranty.
One Other Possible Culprit: User Error
Sometimes our technicians arrive at a stairlift service call to find a lift functioning normally. Often, when they ask the customer to ride the lift, they find the customer isn’t using the stairlift properly. When you ride your stairlift, you should sit back in the seat, not lean forward, with your feet flat on the footrest. Leaning too far forward can result in a stairlift that malfunctions or makes unusual noises. Over time, this misuse will cause unnecessary wear and, eventually, a broken stairlift.
How to Avoid Problems: Regular Stairlift Maintenance
Most of the problems highlighted in this article can be avoided or prolonged by having regular stairlift maintenance. Be sure to read the maintenance section of your owner’s manual and have your dealer or a trusted company perform the maintenance on time. This simple solution can save you the headache of a broken stairlift and can save you money over the long run.
To Wrap It All Up
When it comes to stairlift problems, there’s a good chance the issue involves your battery or charger/power supply. If not, a certified professional can diagnose other problems. In the meantime, follow the maintenance schedule in your owner’s manual to keep your lift running smoothly for years to come.
More about stairlifts: Stairlifts – Frequently Asked Questions
